Disgusted by service from PostNet

<p>I have never been more disappointed in a service provider in my life!</p> <p> I’ve been using Postnet for all my courier requirements for the last 2 years. A few months back I had sent some equipment to Namibia on a temporary basis, when the goods had to be returned I contacted Postnet to arrange the collection.</p> <p> When I received the goods, there were valuable items missing from the package and the documentation was also not completed correctly. So I lost about R30 000 in value from the missing items and another R12 000 because they failed to ensure that the return documentation was completed correctly. A total loss of R40k and now Postnet is denying any accountability, instead they are blaming their service provider TNT for all the mess ups.</p> <p> My point is that I contracted Postnet to handle this! Who they contract is irrelevant to me. As a customer of Postnet I expect Postnet to deal will my grievances and ensure that I am compensated for the loss. Instead, all I get is attitude from Petra from Postnet Cresta and an unwillingness to ensure customer satisfaction.</p> <p> </p> <p>Head office got involved and when they realised their branch was at fault also denied accountability, saying that they can only try and assist but ultimately each franchise is an individual operation and the owner has to make the final call. I think for a franchise to take this stance is absolutely absurd because it is the reputation of the brand that is at stake when individual owners disappoint their clients.</p>