Disappointment with Postnet

on the 8th of January 2020 I sent a package through PostNet Southern Africa at their Bloemfontein waterfront outlet, the package was a three piece set of hand made sand cast ceramic vessels made by me, I packed and cushioned these delicate objects myself and handed them over to be delivered to Johannesburg, as usual they arrived just in time to their destination, however my client revealed that one of the vessels in the package was broken, as you know with once off collectors items simply sticking the foot back with glue renders the object completely useless, I made a new piece for my client and between us the matter is clean and resolved, however, I filed a claim through PostNet Bloemfontein to be refunded the value of my broken piece and up to now I've been ignored. There is a lady at PostNet Bloemfontein who has been more than helpful to assist me in my claim, I will not reveal her name but, I do believe she has failed, and now, im reaching out to higher management to make sure this too gets clean and resolved or else I will not stop.

Up to now no one at higher management has reached out to explain to me what is the status of my claim, I signed forms and sent pictures long ago in January, yet I have had nothing but assurances from a kind lady at Postnet Bloemfontein who knows as much as I do on this matter.

So far I am very disappointed with the services of Postnet, at this time I see no reason why I would continue sending packages with them