Delivery Complaint

Good day

I purchase a parcel for Superbalist and it was meant to be delivered at Kuruman postnet. When my wife collected the parcel they only gave her a portion of the parcel. Upon opening the parcel when my wife arrives with it at Witbank, it come to my acknowledge that only two items where given by the branch at Kuruman. I therefore send Hezekiel to collect the remainder of the parcel from kuruman to be shipped to Ceres Postnet, When i collect the parcel at Ceres the box was not rapped proper and when i arrive home there was again two parcel in the box and a Polo sweater was missing. I therefore contacted the kuruman Postnet and told them about the shortage of the delivery, I was advise by Surita who is the branch manager to address all complaints with via whatsapp and my issue was addressed. I even went an extra mile to give them the delivery guy's name. To-date i haven't heard anything from Surita.