Delayed deliver

I have never had issues with PostNet until about a week ago. I went in to send a parcel to a client in Pietermaritzburg from Hillcrest. A week later the parcel still had not arrived. Upon investigation we found that the city was logged incorrectly by the clerk and Aramex was now confused regarding where the parcel had to go despite multiple phone calls to PostNet Hillcrest and PMB to rectify the problem.

I was told the parcel would be delivered in PMB (definitely) yesterday and by 5pm and this morning the parcel was in Ballito.

I am not happy with the way this problem has been dealt with and doubt I’ll be using PostNet again as there are definitely cheaper and more reliable courier services out there.