DAMAGED LAPTOP DUE TO RECKLESSNESS OF POSTNET MIDRAND AND THEY ARE REFUSING TO TAKE RESPONSIBILITY

This is specifically to PostNet Midrand. on 14/01/2022, i sent a laptop to durban through postnet midrand, tracking number PPA*** - Acc number PP438. This parcel was handled by Mmadira and before she booked it in, we ensured that this laptop was properly wrapped up.

Mmadira herself was even assisting to close the laptop bag as it was properly secured, She can confirm this. Upon arrival to destination, my client picked it up, when trying to switch on the laptop, it wouldnt switch on.

I tried remotely (over the phone to assist her) as this is strange, i asked for the laptop to be shipped back to me in midrand, and I picked up the laptop on 25 Jn 2022 from postnet midrand (tracking number PPA***).

Upon investigation, it turned out that between moving from Midrand to durban, the parcel was recklessly handled by something heavy placed on the laptop which damaged the screen.

I took this matter up with postnet, spoke to Mmadira who requested i send an email to *** FAO Seema, and i did just that and she forwarded the email to Aramex (i suppose their courier company) and this morning a report came back (compiled by a Joshua Govender) saying that its not their problem as the laptop was not properly packaged. This is absolutely ridiculous as Mmadira that attended to me at postnet can confirm that it was properly packaged.