Customer Service & Tracking service: Shocking Service
<p>Dear PostNet (might as well change your name to our local post office thats just as useless...)</p> <p>What is the point of having a counter to counter service that clearly states 2 - 3 working days when you don’t adhere to this?</p> <p>My parcel coming from Durban (shipped on Saturday) this week arrived only yesterday afternoon at Bronkhorstspruit. Yes I live outer region so I can understand an extra day for delivery perhaps.</p> <p>BUT....</p> <p>Not sending a sms to inform me that it has arrived – UNACEPTABLE.<br /> Having to call 5 times between your head office, the actual shop in Bronkhorstspruit and the call centre and getting a different answer to where my parcel is – UNACEPTABLE.<br /> Having your head office tell me it was delivered yesterday afternoon, and the shop assistant telling me ‘it not heaaaarrrr...’ and slamming the phone down without listening to me - UNACEPTABLE.<br /> Having to call again to speak to a manager to find out that it was in fact already delivered but no one bother to inform me - UNACEPTABLE.</p> <p>Please do not blame your partner Aramax as the problem lies with your staff. They need more training especially in customer service and telephone etiquette. <br /> <br /> Regards</p> <p>Will never be making use of your service again.</p> <p> </p>