1 reviews | Active since Apr 2010
Courier parcel ******
I would like to make it very clear that Karien at Postnet Mokopane has been MOST helpful in assisting me to try resolve the problem. I had two parcels sent during November 2015 ******, which I sent via Postnet to Postnet courier. I was assur d that I would be refunded the amount of R1000, which includes the value of items s not, as well as courier costs. I am not receiving any feedback, and no one has contacted me in this regard.<br> <br> Karien assures me that she has emailed the responsible party on several occasions but with no positive outcome.<br> <br> I make use of Postnet courier services on a very regular basis, but I now feel that I should rather make use of another service, as the only response I get is to wait. I have lost two valued clients due to the theft of my parcels, and had to refund them at my expense.
Very sorry for the inconvenience and frustration that were caused as a result of the items that were lost in transit. We assure you that we view each shipment with the utmost importance and that our track record speaks for itself. This incident is the exception rather than the rule.
The matter was referred to the owner of PostNet Mokopane who had already instituted the claims process and will revert with further updates shortly.
Our sincere apologies in this matter.
Kind regards.
Dawid Liebenberg
Very sorry for the inconvenience and frustration that were caused as a result of the items that were lost in transit. We assure you that we view each shipment with the utmost importance and that our track record speaks for itself. This incident is the exception rather than the rule.
The matter was referred to the owner of PostNet Mokopane who had already instituted the claims process and will revert with further updates shortly.
Our sincere apologies in this matter.
Kind regards.
Dawid Liebenberg