NM
Nomphelo M

1 reviews | Active since Jan 2014

24 Dec 2019, 10:08

Courier delay

I am beyond being furious at this moment. Saturday my friend posted a parcel for me and chose the overnight option as the parcel is Christmas clothes for my kids. I was told that the overnight option is R245 which came as a huge shock to me because I’m used to using Aramex which is R99 overnight. The parcel was supposed to be couriered yesterday and arrive today because they don’t courier on weekends which is something I understand. As I was tracking my parcel today, first mistake is that my parcel is routed to Port Elizabeth and not East London. Secondly I called Port Elizabeth Courier it to arrange that it gets to East London today still, only to discover that even in Port Elizabeth its not gonna arrive today it will arrive Friday. For me to pay a flippen R245 for something that is not gonna arrive today is totally insane. If it does not arrive today it serves no purpose to me because those clothes are supposed to be worn tomorrow. I have never used Postnet and Courier it and the first experience with them is hell. I need my parcel today or u can take it back and give me my R245 back and know that your service is the worst ever.

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Replies (1)
NM
Nomphelo M's update24 Dec 2019, 12:58
Reviewer Update
Postnet Thavhani mall, I have never seen such incompetence in my life. There are so many other options that can be done yet they tell me that unfortunately my parcel will not be delivered. They don’t even take into consideration that I told them that the parcel consists of my kids Christmas clothes. They told me that the parcel is in JHB but how hard can it be for a parcel that is in Johannesburg to get to East London