Courier

I bought a part from a JHB company and it was sent through PostNet on the 11th of February 2021 to Malelane. I was tracking the parcel and noticed that it was sent and the tracking stagnent in the Vaal Triangle from the 13th. I contacted the courier company on the 17th February and was told the tracking has not been updated but the parcel was ready for collection. Today I drove to Malelane postnet which is nearly a 100km return trip, only to be told that the parcel is not there. I was told the courier company will contact me during the day which did not happen. I phoned the courier just before 17h00 and was told they are busy with the problem and I must phone customer service??????? Why must I and I requested the parcel be delivered to my home due to their fault, but was told they sorry they cannot do it. I will have to drive there again. Aramex is the courier company. Both the companies should be ashamed. Tracking number ppa***