Counter to Counter missing parcel - How disappointing

I wish to share how disappointed I am with PostNet (and Aramex for which I have written a separate review earlier today) for having lost / miss placed / ****** my parcel.

For a company that prides itself with being the biggest counter to counter courier I fail to understand how you cannot find a small 4kg parcel. Tracking number PNA ********** 0299 I have been on the line with Kevin the Manager of Queensburgh who has been dealing with this matter but now his hands are tied as he is now awaiting further feedback from Higher powers. This issue of my ****** / miss placed / lost parcel has now been going on for 4 days with no resolved answers.

At least Kevin form Postnet unlike Aramex has been calling me back.

My client is fuming mad, a refund of their item which has been lost / ****** / miss placed needs to be actioned by no later than 31 Dec 2018