Complete Apathy from Call Centre staff

My Experience with postnet is becomming seriously horrific. We sent away our client's merchandise on 18 July 2017. The parcel was aparently loaded onto the system not using the waybill number given to clients but another internal tracking number is used, and this makes the tracking website say the parcel we sent does not exist. This immediately makes any client go to social media and accuse us of ********, ***** and theives. How then can I reproduce A barcoded Waybill from Postnet? And worse the client then expects me to do the run around and do postnet's work for them. This is not fair on us who use the service. I have emailed this waybill to the call centre with headoffice and asked for them to track it. Its now a month later and no one bothered with this. Who will refund us? Or is this a way that Postnet loads every second parcel so that it is convenient for parcels to go missing ? Worst is when we phone in Postnet staff is very quick to say that we muct then go back to the postnet where it was sent from, only for that postnet's staff to shrug their shoulders with blank stares on their faces. I am tired of Postnet Barberton loading our parcels deliberately on the wrong number and as I can uderstand from other Clients that this is also what happens to them.

We need a serious resolve to this issue and none is coming forth

Written on behalf of myself and my dispondend Client Marlene Van der Schyff