MK
Mash K
1 reviews | Active since Jun 2013
06 Oct 2015, 17:24
charged overnight price, no delivery 30 hours late
Sent a package from Sandridge to Cape Town yesterday, paid R185 for overnight courier, the package hasn't arrived, the idiot I called to find out what happened has not called me back and now the phone is conveniently engaged. I want a refund from whoever is responsible. Now the package is on a truck instead of a flight and will only arrive tomorrow and I have an idea to ***
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PostNet SA's replyOfficial
07 Oct 2015, 12:06Hello CMash,
Very sorry for the inconvenience and frustration that this service failure have caused. This is way below the service levels that we enforce.
As communicated with Seema of the Midrand store, you will be refunded in full. Furthermore, we also wish to extend a free delivery of up to a chargeable mass of 5kg from and to any PostNet in South Africa on our PostNet 2 PostNet service. Just contact us at ***, and we will make the necessary arrangements.
The package was delivered to Venetia this morning in Cape Town.
Kind regards.
Dawid Liebenberg
Very sorry for the inconvenience and frustration that this service failure have caused. This is way below the service levels that we enforce.
As communicated with Seema of the Midrand store, you will be refunded in full. Furthermore, we also wish to extend a free delivery of up to a chargeable mass of 5kg from and to any PostNet in South Africa on our PostNet 2 PostNet service. Just contact us at ***, and we will make the necessary arrangements.
The package was delivered to Venetia this morning in Cape Town.
Kind regards.
Dawid Liebenberg
PostNet SA's reply07 Oct 2015, 12:06
Official
Hello CMash,
Very sorry for the inconvenience and frustration that this service failure have caused. This is way below the service levels that we enforce.
As communicated with Seema of the Midrand store, you will be refunded in full. Furthermore, we also wish to extend a free delivery of up to a chargeable mass of 5kg from and to any PostNet in South Africa on our PostNet 2 PostNet service. Just contact us at ***, and we will make the necessary arrangements.
The package was delivered to Venetia this morning in Cape Town.
Kind regards.
Dawid Liebenberg
Very sorry for the inconvenience and frustration that this service failure have caused. This is way below the service levels that we enforce.
As communicated with Seema of the Midrand store, you will be refunded in full. Furthermore, we also wish to extend a free delivery of up to a chargeable mass of 5kg from and to any PostNet in South Africa on our PostNet 2 PostNet service. Just contact us at ***, and we will make the necessary arrangements.
The package was delivered to Venetia this morning in Cape Town.
Kind regards.
Dawid Liebenberg