Charged for lack of service

I needed a booklet printed for an urgent presentation. I had been to the Edenglen Branch of Postnet previously the day before and a wonderful lady working in the branch assisted me to set up the print in colour on both sides of the page to create the booklet. I normally use the branch in Terrace Avenue, alas load shedding. <br> On this occasion I went again into the Edenglen branch to print the second booklet. Asked for assistance & was ignored by the only gent that was working into the store. I asked again for assistance. He told me just push print. Which I did. Alas two copies in Black and white and not both sided print. I asked again for assistance & was ignored whilst the gent in the store tended to the single ladies in the store, proceeded to chat them up. After demanding assistance he eventually helped me, he could not set up the print. The lady that assisted me previous set up the print. At the till I was told I had to pay for the wrong prints. I refused explaining I was ignored. I asked to speak to the manager and she too ignored me. My prints where removed from me and I was told I could not have my prints unless I paid for the incorrect ones too!!!