Cape Gate - *********** staff who can't take responsibility for customer service.

We went to Cape Gate Postnet on Tuesday morning to send a package to Windhoek, a very small package which their website advertised would be 285 but we were charged 640... We were told the package takes up to three days, so by latest Friday. Well, on Friday Postnet Windhoek said, they have no knowledge of an incoming package with the specific reference number.

So on Saturday morning, I went to PostNet and a guy assisted me, firstly stating that I would need to come back Monday as he was not the one who assisted us on Tuesday... Secondly, he told me he can't track the package as Postnet does can't take responsibility for any of the packages because they use DHL to deliver them. I then rep**** he should call whoever can help me then because I need an answer. About 2 minutes later he calls one of the other staff to track the package online. And I got the answer that it was delivered at 10:16 the Saturday morning.

Now, I am happy that they could have traced it eventually, and that the package was delivered. But why first make an excuse saying PostNet can't track it and does not take responsibility for these packages. Seems more to me like *********** staff who can't take responsibility for customer service.