Business integrity

Hello Team. On the 2nd December my daughter who is studying at UP took her luggage to PostNet Lynnwood branch in Pretoria for delivery. She had 4 parcels, 2 parcels were below 15 kg so she paid them to be delivered at Howick Post net. The other 2 were above 15kg and these she was told they cannot be delivered to PostNet because the maximum weight/ volume is 15kg so they will deliver at street address. She agreed and paid for them accordingly. And on Wednesday the 4th December I received a call from PostNet notifying me that the parcels have arrived and requested that I fetch them immediately because they were taking the space since they big. I asked how many parcels were there I was told 4 parcels were delivered. We drove there and when we complained that the other 2 were supposed to be delivered at home and were asked to call the delivery company. We called the company Aromax and were told they don't delivery in our area but the address was there. So we called PostNet Lynnwood branch and we spoke to Innocentia who told us they will speak to Aromax. She kept us informed of the progress. On the 10th December we were refunded the difference. I would like to thank them for the way they handled the matter and will continue to use their service because they proved that they handle their business responsibly and integrity. Keep it up to Innocentia and Annestetia - PostNet Lynnwood Hillcrest Boulevard Team !!!