Broken parcel
I’ve never been so disappointed with any service provider ever in my entire life like I am with Post Net. I completely understand that because of COVID -19 there might be a delay with email responses etc. but this treatment I am getting from Post Net is completely unacceptable.
A week ago my father surprised me with a photo frame of himself so I could put it up at my new apartment. It was delivered straight to my complex which is in Cape Town. When I opened the parcel it was broken. I’ve attached pictures so you could see how it looks. I first spent hours on the phone with Aramax who first gave me the run around and then later told me that the issue had to be directed back to Post Net because an investigation has to be done since they were the first point of action which I completely understood at the time. I immediately called Mthatha Post Net at Savoy because that’s where my father went to Post it. The manager of the store who I spoke to said she’d send through an email to the head office and I asked her to cc me in the email which she did. This was last week already and I since have not received any response back. I sent them an email 48 hours later to query why no one has responded and till today I haven’t had any response back. Yesterday I called Mthatha Post net and the manager said she would get back to me yesterday with feedback, well it’s obvious that she didn’t call me back because today is Thursday and I’ve sent you this later. This is honestly frustrating and so unfair.
It’s honestly disgusting that such a big company is treating its customers like this. We are facing a pandemic and we also have to deal with such incompetences and bad customer service. I understand it’s a was probably a mistake I just want the glass frame replaced that’s all I want ... i was advised that it’s insured so I need it replaced because this is not my fault. I’m giving all of you 24hours to reply back to this email or call me... If no one calls me by end of business day tomorrow I’m approaching other steps to ensure that this matter is resolved. My tracking number is PNA*** & my number is ***.