BAD/NON CUSTOMER SERVICE - POSTNET LAMBTON

I visited the Lambton branch today (10/08/2019) at 10:45 and was assisted by a male with no name tag... I wanted to have copies made from a school book - colour copies, printed both sides, +-60 pages which would have been +-30 pages printed both side. He requested me to leave the book and collect the copies at 13:00 - I had no problem and left. I went back to the store at 12:45 waiting patiently.. there was a lady assisting clients and the male that assisted me in the morning, no name tags. The lady asked if she could help me I said I am here to collect the copies of the school book left before 11 o'clock this morning, she said the guy will attend to me. I waited until 13:13 - during this time the male client assisted a client that was also waiting for him since I came in at 12:45 but making small, unnecessary talk with her son and herself, about pouting with a "selfie", complaining about client's not appreciating his work and time.... he was almost finished with this client when I asked him if my copies were ready, he said no - he has just started with a few pages, i asked if the lady would be able to assist as she is sitting playing on her phone, he and she said she does not know how to make double sided copies. Then I fumed!! I said you requested me to return at 13:00 - it is now 13:13 and NOTHING has been done and the lady who is sitting playing on her phone does not know how to do the work? can I use the copier while he is attending to the last client, he said no. So I requested to have my book to leave, he asked what about the few pages that he had already copied? I said I will not pay for them. he said was he supposed to leave the queue this morning to attend to my copy work? Well was I not part of the queue? I am paying for the services rendered he is not doing me a faviour?? If the branch was too busy to attend to all the clients this morning with only 1 staff member that can do the work - why did he request me to come back at 13:00 and then only to start with my copy work?? he could have told me that he would not have the time today and I still could have found another place to take my business too???? I was sooo furious - he was unprofessional and made me feel like what am I complaining about?? no wonder other clients have been complaining as I have mentioned above??? I walked out slamming the door - he came running out after me - shouting she is breaking my door for what??? I ignored him and just kept on walking... if this is the way client and difficult clients are treated at the LAMBTON branch, then I am very sorry to say that POSTNET LAMBTON branch will never see me again!! Should I not get a response from PostNET offices (head Office) I will take this complaint to the media!!! YOUR CUSTOMER SERVICE IS NON EXISTING AT LAMBTON BRANCH!! Then I do not even talk about the dress code and loud music in the branch experienced today!!