Bad service or no service

On Monday around 11 I handed in a packet weighing 1.6kg an paid an astronomical R485 for it to be sent to Lambertsbay. PNA ********** 41 is the travking nr. I was informed it will be in Lambertsbay by yesterday being Wednesday.

It never arrived and asked today why not nobody at the Grove could tell me why the delay. Why did I pay R485 instead of your advertised R99 for 5kg anywhere is SA?

It was a present for my mom who turned 93 yesterday and now I missed it due to your bad service. When O phoned now they said they have a problem in Cape town and will only deliver on Monaday I could have used the Postal Services with better results. I want my money back. Next time I will use another service provider never PostNet again.

Regards

B van Zyl