Bad service

A parcel had left Pietermaritzburg for me on Friday the to arrive in Johannesburg on Mnday or Tuesday (29th or 30th of October). I didn’t hear from them until I phoned them on Thursday. I explained that the person who had sent the parcel for me had lost the tracking number. They were unwilling to help and very dismissive. Then referred me to the PMB branch. I called them back today with the tracking number and was told that the parcel had arrived on Monday! I questioned why I was not informed the lady guessed a few reasons why. None of which made sense.

Very disappointed as this was an urgent parcel that I was waiting for .