Bad Response with regard to theft

Hello

Post net is not willing to resolve the issue addressed below

To date there’s no case number for my ****** parcels

Dear PostNet Team,

I am writing to formally report that my parcel was ****** following the hijacking of a PostNet delivery truck in Johannesburg.

Waybill Number : *** Date of shipment: 26/01/2026 Branch : Upington

The contents of the parcel included:

Hisense 60 inch Tv-R8999 Bounce Harley co sleeper -R 2,999.90 Little one jungle walker -R899 Multifunctional Baby High Feeding Chair -R1500 Platinum 20l microwave -R2289 Tommee Tippee Newborn Bottle Set – Various colours -R359 Size 5 Huggies extra care nappies -R300 Huggies natural care wipes packs-R300 8in1 Bottle warmer and steriliser -R480 Wipes warmer -R299 Angelcare - Odour Seal Nappy Bin- R270

I have been informed that the PostNet truck transporting my parcel was hijacked in Johannesburg, resulting in the loss of the shipment. I will also be opening a case with SAPS ,kindly provide the CAS number since you had already reported the case on your side

Please advise on:

Your internal investigation process

The insurance or claims procedure for ****** parcels

Any additional documents you require from me

I would appreciate confirmation of receipt of this report and guidance on the next steps.

Kind regards, Kamogelo Maboea

***