CA
Clare A

1 reviews | Active since Jun 2013

13 Nov 2015, 13:41

Bad Management & False Information

I first called PostNet Chilli Lane to see if they can take photos for the Green Card Lottery and they said yes. The manager unprofessionally sat me on a chair in front of a yellow door and took a photo with their digital camera at a slightly high angle and then checked the image on their photo tool and said it was perfect and emailed me a full picture with not 1 edit. I could have done that at home. I paid R55 for that picture and it cannot be used. I had to spend more money to get it done professionally somewhere else. What a waste of money.<br> <br> I then went there today to scan a document and told them about my problem. The lady behind the counter said I must speak to the manager and looked at him. I approached him and said what must I do about the complaint I had and he blatantly ignored me and carried on with what he was doing. He did not even recognise me when I said I was going to Hello Peter. I will not use that PostNet again. I would prefer to drive further to use someone who takes pride in their business and service offerings.

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Replies (1)
PostNet SA
PostNet SA's reply13 Nov 2015, 16:04
Official
Hello ClareAllan,

Thank you so much for penning your complaint as without your feedback we can never address customer's concerns and issues. We strive to improve our service through this kind of feedback.

Very sorry that your visit to our Chilli Lane store turned out so disappointingly. We place a high emphasis on a great shopping experience and it is very demoralizing when we have seemingly failed.

The matter has been referred to the owner of the store to address it with the staff concerned.

Kind regards.

Dawid Liebenberg

Best regards,