Bad experience

I sent documents via Postnet Claremont (Cape Town) to Postnet La Lucia (Durban). At a cost of R185 for overnight service, I expected better service than what I received. The Claremont staff are always friendly & helpful. Pity the same can't be said for La Lucia, Anastasia didn't even call me back when I left a message for her on 16/04/15 to call me back. They **** to my recipient about when the parcel arrived, yet the delivery tracking clearly indicates the times that the parcel was checked in & received by Shikaar. As an alternative to our Post Office I think it's shameful that these franchises can treat their customers with such disdain. Needless to say, the next time I send a parcel to Durban, your La Lucia store will not be a collection point. I'd refer my future recipients elsewhere. Shikaar needs some customer etiquette training & Anastasia needs to be instructed on what it means to provide excellent customer service. After all, the service your staff provide your clients is what keeps them using your services NOT the company name/brand. La Lucia staff, take a leaf out of Claremont's book on how it's supposed to be done. Well done Maryke, Jethro, Oscar & Dorian at Claremont!!