Bad Delivery Service!

On Thursday (17/09/2020 at 09:23 am) my mother went to Kuils River Postnet to send an overnight package. Late on Friday ( The next day) I checked the delivery progress of the parcel.

Clearly on our receipt we stated a specific address that the parcel must go to instead this parcel went to "Lwando@dircobox, mind you the address we stipulated is Kilnerpark. How in the world they got that mixed up I do not know!

I contacted Kuils River Postnet early the Saturday the manager was not in but we spoke to the Supervisor who said everything will be sorted out Monday morning. Today we contacted Kuils River Postnet again to find out when the package will be delivered to the address that my mother provided.

The manager at the Kuils River branch was so rude, stating that its not his problem we should take it up with Aramex ( Who's services they use to deliver parcels) My concern is that I did NOT deal with aramex when i requested the parcel to be delivered, my mother went to Postnet. That is why I feel they should take the responsibility to follow up on these types of issues and not the middle man (Aramex). I am very upset over the service of Kuils River Postnet who just washed their hands off. I contacted Aramex who tried assisting me.

Its now 4 days since this parcel has been sent and STILL it has not reached its destination. Why pay for overnight delivery when this parcel ends up at the incorrect address and still no one can even assist me?

I need something done ASAP!

Terrible service Postnet, TERRIBLE!