LN
Lebogang N

1 reviews | Active since Nov 2013

20 May 2016, 05:50

Bad Customer Service from Postnet Lyttelton Centurion

<p>Highly appalled by the rudeness of the Angie and her colleagues at Postnet lyttelton in Centurion. She has absolutely no idea what customer service is and thus puts the Postnet name in a bad light. The Estimated Time of Delivery I was given was 3 working days. I placed an order for name badges on the 03 May 2016, gave them a sample of what I need. This has taken more than 10 working days not even counting weekends, and the order came back wrong. Even the Quality of the Badges is very bad. I went into the store on the 17 May 2016 to collect, everyone in the store denied they knew me and had ever helped me before. They were just rude. It's like I'm being done a favour. When I ask of cancellation, I'm being told I will will have to pay Full amount. I guess they knew it will be of bad Quality thus the pressure of paying upfront. <br />Please look into this as this is not the first time she has been rude to me and other BLACK paying customers who have been there. I'm still waiting for delivery of the Corrected Items. No update, nothing! She is not doing us a favour. We pay to use those services.</p>

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Replies (2)
LN
Lebogang N's update27 May 2016, 08:50
Reviewer Update
27 May 2016 i still don't have an update. no Call or email. Postnet does not even have a Customer complaints department. I guess this is their customer service.
PostNet SA
PostNet SA's reply27 Jun 2016, 06:34
Official

Thank you so much for penning your complaint as without your feedback we can never address customer's concerns and issues. We strive to improve our service through this kind of feedback.

Very sorry for your disappointing experience at our Lyttelton store. The matter has been referred to the owner to address.

Kind regards.

PostNet Team