LM
Lebogang M

1 reviews | Active since Nov 2011

12 Oct 2017, 07:45

Bad customer service @ Raslouw Postnet

I went to Postnet Centurion Raslouw Lifestyle on 10/10/17 to make colour copies of A1 and A2 prints, together with clear plastic covers for binding documents. The person who was helping me decided to look up the price of the plastic covers first before they go on with the transaction, now there are 2 guys attending to me looking up the prices on the system but struggling to find it. I said regardless of the price I will take the covers cause I need them, so I tell them whilst they are looking up the price cause they were insisting and the other guy mentioned that "what if is R500 and I cant afford them" I ignored his comment. I said to them im going to another shop whilst they attend to the copies and I will pay when I come back in a few minutes. On my return after 10-15 minutes, no one has attended to my copies it was left on the table, they never pursued looking for the prices, only when I came back they still wanted to look for the price, made an excuse regarding copies saying that the copy machine was still in use. Postnet has wasted my time and the consultants did not even take me seriously as a client. Its totally unacceptable that they treated me like that. Invest in training your staff and teach them not to be judgemental towards client.

0
Replies (0)