At Postnet you DO NOT get what you pay for... and then they try to ignore you...

I find it totally unacceptable and unprofessional for a company of the caliber of Postnet to treat their customers the way I am being treated right now. I am trying to track a parcel that was sent overnight from Port Elizabeth to Chatsworth. After paying for overnight courier on Friday afternoon, I was promised that delivery will be for Monday as Saturday is weekend and falls outside of the overnight service.

Today, the call centre tells my secretary that the parcel will only be delivered on Tuesday. Upon trying to contact your call centre again after numerous times being cut off and generally getting the feeling that the call centre staff would rather ignore me, a gentleman by the name of Dawid managed to help me.

It seems my parcel was sent by truck and not by air as it was supposed to be done and the said truck will only be in Durban by midnight. The subsequent solution will be that the parcel will be delivered as soon as it reaches Durban as tomorrow will be too late as this parcel is extremely time sensitive. Let us really hope this will be done tonight.