Apparently Bloemfontein is in Empangeni

On 09/03/2015 a parcel was sent from Postnet Sun Valley(Cape Town) to Postnet Westdene (Bloemfontein).<br> <br> Somehow the parcel was put on the Empangeni(KZN) route. I picked up this error in the morning of 10/03/2015. <br> <br> Despite 2 phone calls to Matsu at Postnet, who assured me the error would be corrected and parcel delivered to Bloemfontein by 11/03/2015. Today the parcel scanned into the Durban branch AND was allocated to the far north (Empangeni) Route.<br> <br> Now I ask:<br> 1) Given that the parcel was Postnet to Postnet, do you guys not even know the town that your branches are in?, let alone address of the branches?<br> <br> 2) Were the 2 calls to Matsu, not helpful to rectify the problem?<br> I would understand the parcel being sent to Durban and then rerouted, but its seems as if it is on track to be delivered to the wrong place.<br> <br> I would appreciate a response.