Accomplice to crimes

I’m highly disappointed with the lack of honesty and integrity at Postnet ChinaTown in Midrand. When they have regular customers there they give them waybills to send although they don’t take in parcels (isn’t this **********?) or misguided information for the recipients of such parcels??? So I had asked a lady to send a parcel for me via postnet China town and when I requested waybill she sent a picture of one with all information added on it... I was amazed when I was unable track it so I called them and was told the parcel was sent on Tuesday 21/07, a lady by the name of Precious confirmed this, as I was still unable to track it on Monday 27/07 I called again this time I spoke to a guy who was said to be the manager who refused to give me his name and went on to drop the call on me after confirming that he just gave the lady so we waybills as she was a regular client however the parcel was never sent as she never left it at their branch. When I called again to speak to him he refused To speak to me making comments in the background like “she must call the person that was supposed to send the order this is not my problem” when in actual fact it is because you are an accomplice to misinforming clients as you are giving out waybills without receiving parcels. The lady (Precious) even went as far as sending me a copy of the waybill via email as “proof” that it was sent last week when it never was. Is this the level of service provided to postnet clients??? Disappointed!