Slow response

I recently settled my account in full, expecting a prompt issuance of the paid-up letter as communicated. Unfortunately, the delay in receiving this crucial document has been both frustrating and inconvenient. Despite meeting all obligations on my end, the extended turnaround time has led to unnecessary follow-ups and a lack of transparency around the process.

Timely delivery of paid-up letters is not just a matter of efficiency—it reflects the company’s commitment to closing client engagements with the same professionalism shown during collection. I urge the team to prioritize post-payment processes and align their timelines with the expectations they set for their customers.