Poor customer service
Unclaimed Business
|1|27 Reviews (last 12 months)|This business does not respond to reviews
Poor customer service
Unclaimed Business
|1
27 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Trustindex Rating
1.7NPS Score
-91Unlikely
TrustIndex
1.7
NPS Score
-91
Recommended: Unlikely
Review Distribution
1|27 Reviews
Oct '25 - Sep '26
Recent reviews (27)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceHN
Hagera N
1 reviews | Active since Aug 2026
19 Aug 2026, 14:34
I have had several unpleasant experiences with staff at the Checkers Gateway Mall branch, particularly in the Deli and Sushi & Salad departments
I have had several unpleasant experiences with staff at the Checkers Gateway Mall branch, particularly in the Deli and Sushi & Salad departments. Staff have repeatedly been rude, dismissive and unhelpful. On one occasion, I was told, “Not eating pork is your problem,” when I asked if bacon could be replaced. I have also been left waiting while staff chatted, spoken to disrespectfully when requesting a product, and laughed at after an error was made with my breakfast. This level of customer service is unacceptable and needs to be addressed
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Hagera N
1 reviews | Active since Aug 2026
19 Aug 2026, 14:34
I have had several unpleasant experiences with staff at the Checkers Gateway Mall branch, particularly in the Deli and Sushi & Salad departments
I have had several unpleasant experiences with staff at the Checkers Gateway Mall branch, particularly in the Deli and Sushi & Salad departments. Staff have repeatedly been rude, dismissive and unhelpful. On one occasion, I was told, “Not eating pork is your problem,” when I asked if bacon could be replaced. I have also been left waiting while staff chatted, spoken to disrespectfully when requesting a product, and laughed at after an error was made with my breakfast. This level of customer service is unacceptable and needs to be addressed
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Replies (0)JS
Jabulani S
1 reviews | Active since Aug 2026
5 Aug 2026, 21:16
POOR SERVICE AND ACCOUNTABILITY
Yesterday I called Budget warranty office to lodge a claim but told me that I have to wait for 90 days even if the policy was taken in May 2026 with 3 debit orders had gone through.Currently I had paid for May,June and July.After I had queried they promised to call me back yesterday but they didn't.Budget had done what is known of playing hide and seek game.Today I sent them emails with no response and no call I had received that''s what Budget insurance is known of running away from poor service and accountability.If they don't want help me I am report them to ombudsman and they must refund me my 3 premiums.
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Jabulani S
1 reviews | Active since Aug 2026
5 Aug 2026, 21:16
POOR SERVICE AND ACCOUNTABILITY
Yesterday I called Budget warranty office to lodge a claim but told me that I have to wait for 90 days even if the policy was taken in May 2026 with 3 debit orders had gone through.Currently I had paid for May,June and July.After I had queried they promised to call me back yesterday but they didn't.Budget had done what is known of playing hide and seek game.Today I sent them emails with no response and no call I had received that''s what Budget insurance is known of running away from poor service and accountability.If they don't want help me I am report them to ombudsman and they must refund me my 3 premiums.
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maud M
1 reviews | Active since Jul 2014
25 Jul 2026, 12:25
Poor customer service
I have fully paid up my account last year may and I sent planet my proof of payment todate they have not correctly updated my ITC when I call the call centre they say I must send the proof of payment to ITC what low level treatment is this
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maud M
1 reviews | Active since Jul 2014
25 Jul 2026, 12:25
Poor customer service
I have fully paid up my account last year may and I sent planet my proof of payment todate they have not correctly updated my ITC when I call the call centre they say I must send the proof of payment to ITC what low level treatment is this
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Nicole H
1 reviews | Active since Oct 2015
15 Jul 2026, 09:53
MTN Router Sold Without Coverage and Failure to Collect Device
Dear MTN Customer Care, I am writing to formally lodge a complaint regarding the poor service I have received in relation to an MTN router that was sold to me despite there being no network coverage in my area. I entered into the contract on 14 May 2026 and received the router on 2 or 3 June 2026. When I attempted to use the device, I was unable to connect. I contacted MTN to verify the coverage and was informed that this router is not supported in my area. I was advised to return it to an MTN store. I then took the router to MTN The Glen, where I was informed that they only accept month-to-month routers and could not assist me. I was instructed to contact MTN Rewards to arrange for the router to be collected. Since then, I have contacted MTN Rewards every single week to arrange the collection. Despite numerous promises, no one has arrived to collect the router. I have repeatedly been given inaccurate information, and managers who promised to call me back have never done so. To make matters worse, my account has already been debited for a router that I have never been able to use. We are now approaching the second month, and my issue remains unresolved. I have also spent a significant amount of money calling MTN Rewards to follow up on this matter, which has exceeded my calling limits. This level of customer service is extremely disappointing. I purchased a service that MTN knew, or should have known, was unavailable in my area, and I have been left to continuously chase a resolution without any meaningful assistance. I request that MTN urgently: - Arrange the immediate collection of the router. - Cancel the contract without any penalties, as the service cannot be provided at my location. - Refund all amounts debited from my account for the unused router and service. - Reimburse me for the unnecessary costs I incurred while repeatedly contacting MTN to resolve this matter. I expect this matter to be resolved as a matter of urgency. Failing this, I will have no option but to escalate my complaint to the relevant consumer protection authorities. I look forward to your prompt response. Kind regards, Nicole Hlubi *** ***
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Nicole H
1 reviews | Active since Oct 2015
15 Jul 2026, 09:53
MTN Router Sold Without Coverage and Failure to Collect Device
Dear MTN Customer Care, I am writing to formally lodge a complaint regarding the poor service I have received in relation to an MTN router that was sold to me despite there being no network coverage in my area. I entered into the contract on 14 May 2026 and received the router on 2 or 3 June 2026. When I attempted to use the device, I was unable to connect. I contacted MTN to verify the coverage and was informed that this router is not supported in my area. I was advised to return it to an MTN store. I then took the router to MTN The Glen, where I was informed that they only accept month-to-month routers and could not assist me. I was instructed to contact MTN Rewards to arrange for the router to be collected. Since then, I have contacted MTN Rewards every single week to arrange the collection. Despite numerous promises, no one has arrived to collect the router. I have repeatedly been given inaccurate information, and managers who promised to call me back have never done so. To make matters worse, my account has already been debited for a router that I have never been able to use. We are now approaching the second month, and my issue remains unresolved. I have also spent a significant amount of money calling MTN Rewards to follow up on this matter, which has exceeded my calling limits. This level of customer service is extremely disappointing. I purchased a service that MTN knew, or should have known, was unavailable in my area, and I have been left to continuously chase a resolution without any meaningful assistance. I request that MTN urgently: - Arrange the immediate collection of the router. - Cancel the contract without any penalties, as the service cannot be provided at my location. - Refund all amounts debited from my account for the unused router and service. - Reimburse me for the unnecessary costs I incurred while repeatedly contacting MTN to resolve this matter. I expect this matter to be resolved as a matter of urgency. Failing this, I will have no option but to escalate my complaint to the relevant consumer protection authorities. I look forward to your prompt response. Kind regards, Nicole Hlubi *** ***
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David M
1 reviews | Active since Nov 2019
14 Jun 2026, 19:17
POOR SERVICE HOME CONNECT
No internet for 3 days. Sent the internet speed test and my request never got sorted. I can’t wait to cancel month end as this is taking forever to be resolved. 40 line speed contract but only get less than 8/8 upload and download
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David M
1 reviews | Active since Nov 2019
14 Jun 2026, 19:17
POOR SERVICE HOME CONNECT
No internet for 3 days. Sent the internet speed test and my request never got sorted. I can’t wait to cancel month end as this is taking forever to be resolved. 40 line speed contract but only get less than 8/8 upload and download
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Sinesipho N
1 reviews | Active since Jun 2026
2 Jun 2026, 12:55
pathetic customer service
The WhatsApp support line is extremely inefficient. It is no better than sitting on a telephone queue all day. Responses come through every hour, and if the agent hasn't assisted within an hour, the robot automatically ends the chat, forcing you to start the entire process again. This means a simple query can take well over three days to resolve. What makes matters worse is thatbefore your complaint is even properly understood, they advise that it needs to be escalated, which adds another three days to the process. In the meantime, the chat keeps timing out, the robot keeps restarting conversations, and each new agent has no idea what was discussed previously. Since signing up, I have repeatedly requested that my details be updated, yet this has never been done. I have also never received any statements on my account. On 1 June at 09:50, I queried an overcharge on my account, as I am on a fixed monthly contract amount. Agent Khensani S informed me that the amount was a pro-rata charge from the date of installation. This made no sense, as I have paid the same fixed amount since inception, except for one month when I experienced connectivity issues. The explanation provided was: "for the number of days your service was active when you first installed it." After that response, there was no further engagement, the chat expired, and I found myself back with the bot. On 2 June, I contacted the WhatsApp line again. Agent Sanelisiwe B informed me that the charge was an overcharge. How can two agents provide completely different explanations for the same transaction on the same account? One says it is a pro-rata charge, while the other confirms it is an overcharge. I then requested all my statements as well as confirmation that a refund would be processed. I was told that the matter would need to be escalated. When I asked for the turnaround time and when I could expect my statements, the responses I received were: "We will tell you," "I'm not sure," and "All we know is it will take some time." If the people responsible for managing customer accounts do not know the turnaround times, who is supposed to know? Money is being incorrectly charged, customers cannot access their statements, and no one can provide clear answers or timelines. This level of service is unacceptable.
Helpful (0)
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Sinesipho N
1 reviews | Active since Jun 2026
2 Jun 2026, 12:55
pathetic customer service
The WhatsApp support line is extremely inefficient. It is no better than sitting on a telephone queue all day. Responses come through every hour, and if the agent hasn't assisted within an hour, the robot automatically ends the chat, forcing you to start the entire process again. This means a simple query can take well over three days to resolve. What makes matters worse is thatbefore your complaint is even properly understood, they advise that it needs to be escalated, which adds another three days to the process. In the meantime, the chat keeps timing out, the robot keeps restarting conversations, and each new agent has no idea what was discussed previously. Since signing up, I have repeatedly requested that my details be updated, yet this has never been done. I have also never received any statements on my account. On 1 June at 09:50, I queried an overcharge on my account, as I am on a fixed monthly contract amount. Agent Khensani S informed me that the amount was a pro-rata charge from the date of installation. This made no sense, as I have paid the same fixed amount since inception, except for one month when I experienced connectivity issues. The explanation provided was: "for the number of days your service was active when you first installed it." After that response, there was no further engagement, the chat expired, and I found myself back with the bot. On 2 June, I contacted the WhatsApp line again. Agent Sanelisiwe B informed me that the charge was an overcharge. How can two agents provide completely different explanations for the same transaction on the same account? One says it is a pro-rata charge, while the other confirms it is an overcharge. I then requested all my statements as well as confirmation that a refund would be processed. I was told that the matter would need to be escalated. When I asked for the turnaround time and when I could expect my statements, the responses I received were: "We will tell you," "I'm not sure," and "All we know is it will take some time." If the people responsible for managing customer accounts do not know the turnaround times, who is supposed to know? Money is being incorrectly charged, customers cannot access their statements, and no one can provide clear answers or timelines. This level of service is unacceptable.
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