REFUND NIGHTMARE!! POLO EASTGATE!!

I went to POLO Eastgate yesterday around 10am to return a hoodie i had purchased online. I have never in my life experienced such poor service.

I walked into the store and because the hoodie still had the security tag, it beeped on entrance but there were two ladies there. I explained to them that i want to return the product and get a refund. So one of them took the box, opened it.. checked the slip and just said "I don't have cash".. I was so lost but she then explained that they only refund via a credit card or give cash and I DO NOT HAVE A CREDIT CARD!!!

So, I asked her if it meant i needed to open one to get the refund.. I mean of-course i wasn't going to.. I just didn't understand why they couldn't refund using the original payment method?? like other stores do!

She ended up suggesting i leave the product and my details and when they have the "CASH" they will contact me to come get it. How ridiculous is that? I have to Uber to Eastgate again and its far from where i stay, just for the refund!

I will never order from POLO again! It was my first and last!