YB
Yolande B
1 reviews | Active since Dec 2022
29 Oct 2024, 15:56
Quality of my Polo Handbag
Good day. I wrote to Polo SA during March this year and they referred me to Edgars in Port Elizabeth where I purchased my bag from. There was a lock on the sling, that came loose and I eventually lost it. The lady at Edgars helped me with a lock, from another bag that was returned. Today, the piece that holds the sling and lock came loose, like literally came off. I don't think that this is acceptable for a handbag that has only been used for 7 months. Who can I complain to?
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Polo South Africa's replyOfficial
30 Oct 2024, 10:51Hi, Yolande
Our sincerest apologies for your experience. Please note that you'd need to return the handbag back to Edgars as that's where it was purchased. Alternatively, you can also take your bag to the nearest Cellini store, or Cellini reseller.
The store will be able to assist you in arranging for your bag to be sent to our repair centre for assessment and/or repair.
We appreciate your valuable feedback and thank you for taking the time to share your thoughts with us. Customer input is crucial to our ongoing efforts to enhance our services and products. Your matter will be forwarded to the appropriate department for further consideration, with a focus on product improvement.
Thank you,
Polo Team
Our sincerest apologies for your experience. Please note that you'd need to return the handbag back to Edgars as that's where it was purchased. Alternatively, you can also take your bag to the nearest Cellini store, or Cellini reseller.
The store will be able to assist you in arranging for your bag to be sent to our repair centre for assessment and/or repair.
We appreciate your valuable feedback and thank you for taking the time to share your thoughts with us. Customer input is crucial to our ongoing efforts to enhance our services and products. Your matter will be forwarded to the appropriate department for further consideration, with a focus on product improvement.
Thank you,
Polo Team
Polo South Africa's reply30 Oct 2024, 10:51
Official
Hi, Yolande
Our sincerest apologies for your experience. Please note that you'd need to return the handbag back to Edgars as that's where it was purchased. Alternatively, you can also take your bag to the nearest Cellini store, or Cellini reseller.
The store will be able to assist you in arranging for your bag to be sent to our repair centre for assessment and/or repair.
We appreciate your valuable feedback and thank you for taking the time to share your thoughts with us. Customer input is crucial to our ongoing efforts to enhance our services and products. Your matter will be forwarded to the appropriate department for further consideration, with a focus on product improvement.
Thank you,
Polo Team
Our sincerest apologies for your experience. Please note that you'd need to return the handbag back to Edgars as that's where it was purchased. Alternatively, you can also take your bag to the nearest Cellini store, or Cellini reseller.
The store will be able to assist you in arranging for your bag to be sent to our repair centre for assessment and/or repair.
We appreciate your valuable feedback and thank you for taking the time to share your thoughts with us. Customer input is crucial to our ongoing efforts to enhance our services and products. Your matter will be forwarded to the appropriate department for further consideration, with a focus on product improvement.
Thank you,
Polo Team