CM
Clarice M
1 reviews | Active since Jun 2024
14 Jun 2024, 12:59
Purchased goods not received.
I want to voice my dissatisfaction with Polo Clothing. I ordered clothes on the 23rd of May 2024 and have been patient until I called them but to no avail. They were supposed to deliver within fourteen (14) days and it is day fifteen(15) and still no communication from them and I did follow up with them but no one is there to answer my calls as they go straight to voicemail and WhatsApp messages are being ignored. I would not recommend online shopping from Polo as their service delivery has dropped.
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Polo South Africa's replyOfficial
25 Jun 2024, 08:47Hi, Claire. Thanks for getting in touch and sharing your experience with us. We sincerely apologise for the inconvenience and frustration you’ve encountered with your recent order. Your patience and understanding during this time are greatly appreciated. It is concerning to hear that you have not received any communication from us despite your efforts to follow up. We've escalated your query to our customer care team and they will be in touch. Thank you, Polo Team
Polo South Africa's reply25 Jun 2024, 08:47
Official
Hi, Claire. Thanks for getting in touch and sharing your experience with us. We sincerely apologise for the inconvenience and frustration you’ve encountered with your recent order. Your patience and understanding during this time are greatly appreciated. It is concerning to hear that you have not received any communication from us despite your efforts to follow up. We've escalated your query to our customer care team and they will be in touch. Thank you, Polo Team