Poor service from e-commerce polo South Africa

I ordered the iconic tab purse online. Received an email with my order number, paid through “pay it now” or something of the sort. Money went off from my account and order did go through. Created a profile afterwards on polo and then it said I didn’t order anything. I emailed the following day to e-commerce the Monday, haven’t gotten a reply and it’s Tuesday. Phone number on the website didn’t work. Then I phoned polo menlyn where Eloise tried her best to assist me, thank you to her. She gave me head offices number, lady I spoke to couldn’t have been bothered just said to send the email I sent to e-commerce to her and then put the phone down with no regard to my problem. I have no idea if I’ll ever get the R895 purse I paid for. Still haven’t gotten a reply from e commerce. I want my money back or my purse that I paid for. I’ve seen the other reviews. This is UNACCEPTABLE!! Reference number is pay just now’s reference number.