BJ
Bonolo J
1 reviews | Active since Sept 2020
20 Dec 2023, 11:21
Poor service
I ordered online on the 23rd of November,no tracking number was send until I inboxes them on FB,had to follow up 3 weeks later they tell me that they were hijacked...such a big brand with such a disgusting service,they don't communicate with the customer,they only reply wen they want to...they must just hurry with the refund,the kids wont have anything to wear for Christmas,I hate this store with all my heart
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Replies (2)
Polo South Africa's replyOfficial
30 Dec 2023, 16:26Good day, Bonolo, thank you for reaching out to us. Our sincerest apologies for the experience you received and the inconvenience caused. We'd like to rectify this. Please note that we've escalated your query to the relevant department so that you can be assisted urgently. Thank you, Polo Team
Polo South Africa's reply30 Dec 2023, 16:26
Official
Good day, Bonolo, thank you for reaching out to us. Our sincerest apologies for the experience you received and the inconvenience caused. We'd like to rectify this. Please note that we've escalated your query to the relevant department so that you can be assisted urgently. Thank you, Polo Team
Polo South Africa's replyOfficial
31 Jan 2024, 13:57 Good day, Bonolo. We're pleased to know that your issue has been resolved. You're more than welcome to contact us if you need further assistance from us. Please email: *** or call: ***. Thank you, Polo Team
Polo South Africa's reply31 Jan 2024, 13:57
Official
Good day, Bonolo. We're pleased to know that your issue has been resolved. You're more than welcome to contact us if you need further assistance from us. Please email: *** or call: ***. Thank you, Polo Team