Polo South Africa Online Service is Horrible

Good Day,

I made an online purchase through the Polo South Africa website on 16 August 2020. The time frame for delivery as per the website is 7 to 14 working days. I have not received the order as yet. I did submit a query via the web site and have received no update in respect of the delivery time frame. There is no phone number or contact email address on their site. I then went to the Polo store at Canal Walk and spoke to the manger this past weekend. He promised to follow up internally and provide feedback to me. I provided him with my name, contract details, order number and date of order. After following up with him on Monday (7 Sept. 2020), he then he asked me when I ordered the item. I had already given him these details and had previously explained the order was outside of the timeline for delivery. He then told me there is nothing else he can do apart from providing me with an e-commerce number to follow up through. The number is: 011 258 777. I have called it multiple times and no one answers. This is terrible service from a luxury brand in SA.