POLO SA QUALITY AND SERVICE

I received a POLO purse from Polo Cresta as a gift from my husband in January. Initially, I was thrilled as I’ve always been a fan of the brand, but my experience with the product and customer service has been nothing short of disappointing.

Despite barely using the purse — I don’t carry it around much as all my cards are on my mobile device — the logo started peeling off after just nine months. This is unacceptable for a brand that positions itself as premium and reputable.

In September and October, I reached out to POLO’s head office via email to report the issue, hoping for assistance or at least an acknowledgment. However, I never received a single response. The lack of accountability and care from their customer service team is incredibly frustrating and unprofessional.

I had high expectations for POLO, but both the product's quality and their approach to handling customer complaints have been a letdown. I will not request POLO items as gifts nor will I purchase from them again. This experience has completely changed my view of the brand. I used to be a loyal fan, but not anymore.

POLO, I hope you take feedback like this seriously and work on improving both your product quality and customer service. For now, I can’t recommend your brand to others.