ZS
ZAMANDELA S
1 reviews | Active since Feb 2024
13 Feb 2024, 15:40
Polo online service
POLO service is pathetic shame , I ordered in November received my order a month later after chasing after them on their social platforms, they never reply to email nor phone and store has no access to online orders, store also insisted that that they did not have my order even though they did because I had to tell them how to do their job in order to get my order. Then my order arrives with an incorrect item I asked for exchange it's been month now and few weeks no response all they do is to say they escalating my matter everyday .
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Replies (2)
Polo South Africa's replyOfficial
14 Feb 2024, 11:19Good day, Zamandela.
Thank you for bringing this to our attention. We sincerely apologise for the frustration and inconvenience you've experienced with our service. We understand your concerns and would like to express our deepest apologies for the delays and communication issues you've faced throughout this process.
We take your feedback seriously, and we are actively working to address and resolve the issues with your order.
We have flagged your case for immediate attention, as our goal is to rectify the incorrect item in your order promptly and ensure that you receive the correct product as soon as possible.
Thank you for your patience,
Polo Team
Thank you for your patience,
Polo Team
Polo South Africa's reply14 Feb 2024, 11:19
Official
Good day, Zamandela.
Thank you for bringing this to our attention. We sincerely apologise for the frustration and inconvenience you've experienced with our service. We understand your concerns and would like to express our deepest apologies for the delays and communication issues you've faced throughout this process.
We take your feedback seriously, and we are actively working to address and resolve the issues with your order.
We have flagged your case for immediate attention, as our goal is to rectify the incorrect item in your order promptly and ensure that you receive the correct product as soon as possible.
Thank you for your patience,
Polo Team
Thank you for your patience,
Polo Team
ZS
ZAMANDELA S's updateReviewer Update
09 Apr 2024, 16:21Still waiting on POLO to phone me as they emailed me after my previous review to say they've got an incorrect number and I emailed them my correct one but POLO never got back to me til this day. The t-shirt is still in its packaging never worn and that's a waste of my money.
ZS
ZAMANDELA S's update09 Apr 2024, 16:21
Reviewer Update
Still waiting on POLO to phone me as they emailed me after my previous review to say they've got an incorrect number and I emailed them my correct one but POLO never got back to me til this day. The t-shirt is still in its packaging never worn and that's a waste of my money.