Polo on-line order NOT received for over a month now

I placed an online order on 20 August 2020. Needless to say, today its 21 September and nothing. I emailed and was completely ignored. I called 9 September, I was told that one of the items I ordered was out of stock and the one in stock is being shipped while I will be refunded in the next 4 days for the out of stock item. Again, nothing...no delivery nor refund. I called again and again was promised that I will be refunded. For such a big brand, Polo DOES NOT have customer focus. Van I have my money back POLO