HS
Hymie S
1 reviews | Active since Jan 2020
06 Mar 2024, 13:06
POLO INSTORE AT MALL OF AFRICA
I bought a blue suit Polo with no suit bag, they promise to send it to our address, until now they have not and the lady manager was not helpful and unprofessional... It is so disappointing with people they hire.
We love the label but if managers are behaving in this manner by promising customers and never fulfill their promise...it worth asking the seniors of the business.
And we called Sophie from the shop who service us on the 08 February 2024, she promised that she will update us... but didn't.
Polo must train workers to take care of Customers!!!!
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Replies (2)
Polo South Africa's replyOfficial
08 Mar 2024, 08:49 Good day, Hymie. Thank you for bringing this matter to our attention. We sincerely apologise for the delay and sending you the suit bag as promised by our team. Please note that we’ve escalated the matter as we’d like to resolve it urgently. We value your feedback and are taking immediate steps to prevent this issue from happening in the future.
Thank you for your patience and understanding. Polo Team
Polo South Africa's reply08 Mar 2024, 08:49
Official
Good day, Hymie. Thank you for bringing this matter to our attention. We sincerely apologise for the delay and sending you the suit bag as promised by our team. Please note that we’ve escalated the matter as we’d like to resolve it urgently. We value your feedback and are taking immediate steps to prevent this issue from happening in the future.
Thank you for your patience and understanding. Polo Team
HS
Hymie S's updateReviewer Update
08 Mar 2024, 09:22Thank you for responding, I am looking forward to receive my Suit bag soon
HS
Hymie S's update08 Mar 2024, 09:22
Reviewer Update
Thank you for responding, I am looking forward to receive my Suit bag soon