CG
Cameron G
1 reviews | Active since Dec 2024
05 Dec 2024, 12:35
Polo e-commerce
Very bad response time from polo e-commerce, wrong cap was delivered and I sent it back for an exchange, after 2 weeks of waiting they advised they don't have the cap advertised, I requested a refund with no response still, this being my 3rd week.
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Replies (1)
Polo South Africa's replyOfficial
12 Dec 2024, 09:57Hi, Cameron
Thank you for bringing this to our attention.
We’re truly sorry to hear about your experience and the inconvenience caused. We’ve escalated your concern with our e-commerce team to ensure it is prioritised, and we’ll follow up to get this sorted for you as quickly as possible. Please expect an update from us regarding your refund.
Thank you,
Polo Team
Thank you for bringing this to our attention.
We’re truly sorry to hear about your experience and the inconvenience caused. We’ve escalated your concern with our e-commerce team to ensure it is prioritised, and we’ll follow up to get this sorted for you as quickly as possible. Please expect an update from us regarding your refund.
Thank you,
Polo Team
Polo South Africa's reply12 Dec 2024, 09:57
Official
Hi, Cameron
Thank you for bringing this to our attention.
We’re truly sorry to hear about your experience and the inconvenience caused. We’ve escalated your concern with our e-commerce team to ensure it is prioritised, and we’ll follow up to get this sorted for you as quickly as possible. Please expect an update from us regarding your refund.
Thank you,
Polo Team
Thank you for bringing this to our attention.
We’re truly sorry to hear about your experience and the inconvenience caused. We’ve escalated your concern with our e-commerce team to ensure it is prioritised, and we’ll follow up to get this sorted for you as quickly as possible. Please expect an update from us regarding your refund.
Thank you,
Polo Team