Polo clothing ****

i have ordered a pair of sandals on Polo online, money was taken and from my payflex account and my savings account on the 30th November, i have not hear from them and have not received a delivery, no order number received as well,

i have been given *** and the lady answered and transferred me to unavailable extension 3 times, when i call for the 4th time she does not answer she cuts my call or transfer me to unanswered lines more than 4 times, which find it unprofessional, rude and 0% customer care , now im scared if this is a **** , please assist i need my order tomorrow or money back , or are they ****ming people