MJ
Monique J

1 reviews | Active since Mar 2015

29 Dec 2023, 09:32

POLO AND COURIER IT ARE ****** HIJACK PARCELLS IS THEIR NORM

DISGUSTING SERVICE NO CUSTOMER SERVICE THEY JUST DONT RESPOND

THEY MAKE USE OF A PATHETIC COURIER SERVICE CALLED COURIER IT BUT I SEE NOW THEY AS PATHETIC. AND BY READING PREVIOUS REVIEWS ITS A NORM THEIR COURIER SERVICE GETS HIJACKED AND THEN POLO JUST DONT CARE ****** ******. THE 19TH I RECIEVED A NOOTIFICATION MY PARCELL IS OUT GOR DELIVERY I RECIEVED NOTHING CALL THE COURIER SERVICE YOU DONT GET HOLD OF THEM. ALL OF THE SUDDEN THE 22ND DECEMBER I RECIEVE AN EMAIL FROM COURIER IT THEY VAN WAS HIJACKED THE 21ST WHAT WAS MY PARCEL DOING IN THE VAN IT WAS SUPPOSEDLY BE DELIVERED TO ME ON THE 19TH DECEMBER AS PER COUURIER NOTIFICATION ALL OF THE SUDDEN MY PARCELL WAS HIJACKED THE 21ST AND POLO HAS NOT ONCE CONTACTED ME. THEIR CALLS ARE UNANSWERED AS WELL AS EMAIL. THEY WENT AWOL I WANT MY MONEY.

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Replies (3)
Polo South Africa
Polo South Africa's reply30 Dec 2023, 16:20
Official
 Good day, Monique, thank you for reaching out to us. Our sincerest apologies for the experience you received and the inconvenience caused. We'd like to rectify this. Please note that we've escalated your query to the relevant department so that you can be assisted urgently. Thank you, Polo Team 
Polo South Africa
Polo South Africa's reply30 Dec 2023, 16:20
Official
 Good day, Monique, thank you for reaching out to us. Our sincerest apologies for the experience you received and the inconvenience caused. We'd like to rectify this. Please note that we've escalated your query to the relevant department so that you can be assisted urgently. Thank you, Polo Team 
MJ
Monique J's update03 Jan 2024, 16:14
Reviewer Update
Still waiting on a response from theses idiots.Polo South Africais taking their clients for a joke. My emails and calls are being ignored. They ghost when they have to refund your money