Paid for order is cancelled and no response from Polo

On the 24th Nov 2023 I placed an order through Polo website and made a payment for it. The order didn’t appear on their website after I made the payment and I sent an enquiry through their website and email address. I then noted few days later that the order was now appearing with a “cancelled” status. This despite the fact that a payment has been made.

On Wednesday, 29 Nov I called and was informed that I will be called back for a feedback… Im still awaiting the update from them and I even sent them an email with proof of payment.