Order not received,, no feedback

On the 28th of March 2025 I made a purchase on polo.co.za order number *** with the promise that I will receive my parcel within 2-7days unfortunately due to reasons I’m not aware of I haven’t received my parcel. The only correspondence I received was the one confirming my order. I made several attempts to contact them after the 7days & few more days lapsed, and the promised to give me feedback always when I contact them but I wasn’t provided with none, I call them weekly to follow up they tell me one story “we will provide feedback to you by end of the business day” but I haven’t even got one tangible feedback nor my purchased parcel, I sent an email on the _April 2025 still nothing. What’s frustrating is that this was suppose to be my birthday gift that took place on 1st of April. What I want is my refund and that will be it, I no longer wish to proceed with getting the ordered product. The purchase order totalled R995.00