Order no:***.

In all honesty I am not happy with the service I am getting from POLO. I had purchased two items on the 28th of November and as you can see at the below screen shot. Money was deducted from my account amounting to 1248. I was hoping to get an email conformation from Polo which never happened. To my realization I never got any mail confirmation then I decided to check the status of my order that when I saw that my order was cancelled on the very same day I had payed for it.

Been calling since then hoping to get some answers, my calls have been directed to online queries the phone would ring and no answer 3 days in row. A lovey lady by the name of Dineo took her time to assist me and ask the guys about my query and they confirmed that the money is reflecting on your side and confirmed that they see the status as well and they busy working on it to change it and said to Dineo they will phone me back, but they never did.

I had phone in again earlier this morning, spoke to Dineo again told her that guys promised to phone me they did not. She said that Thangeni or Boitumelo was supposed to give me a call but never did.

My plea if you guys cant give me any straight answers or get someone to call and explain I would appreciate if you would return my money. If not I will have to take this to ombudsman Even if you guys are dealing with a back lock someone should be responsible in answering calls at the online query.

Can someone please assist me with.