DM
Dollar M
1 reviews | Active since Jul 2019
05 Feb 2024, 09:00
No Refund Since November
I ordered a shirt in November which was never delivered. Then in December Polo said I'd receive a refund. I submitted my bank details and nothing happened. I have been reaching out and have not received my money back. I have even went to the extent of sharing alternative bank details. This has been a nightmare of an online order and it still continues.
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Polo South Africa's replyOfficial
05 Feb 2024, 13:14Good day, Dollar. Thank you for bringing this to our attention. Our sincerest apologies for the inconvenience caused by the delayed payment. We understand how frustrating this has been for you and we'd like to rectify it urgently. We've escalated this matter to the relevant team. You're more than welcome to contact us if you need further assistance from us. Please email *** or call us on ***. Thank you, Polo Team
Polo South Africa's reply05 Feb 2024, 13:14
Official
Good day, Dollar. Thank you for bringing this to our attention. Our sincerest apologies for the inconvenience caused by the delayed payment. We understand how frustrating this has been for you and we'd like to rectify it urgently. We've escalated this matter to the relevant team. You're more than welcome to contact us if you need further assistance from us. Please email *** or call us on ***. Thank you, Polo Team