IF
Izak F
1 reviews | Active since Sept 2024
19 Aug 2025, 10:18
No joy with Polo's online shop.
Two weeks ago, I bought a handbag for my wife from Polo South Africa’s online shop. Four days later, they informed me that the stock was damaged and that they would issue a refund. A week later, the refund reflected in my account but showed as pending. Now, I am told it may take up to 10 days to clear.
Do not buy anything from Polo South Africa’s website — you will be disappointed.
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Polo South Africa's replyOfficial
20 Aug 2025, 08:59Hi Izak
Thank you so much for bringing this to our attention. We're so sorry to hear about your experience and value your feedback. We've escalated this query to our customer care lead, Wesley Molledy. He will be in touch.
Thank you,
Polo Team
Thank you so much for bringing this to our attention. We're so sorry to hear about your experience and value your feedback. We've escalated this query to our customer care lead, Wesley Molledy. He will be in touch.
Thank you,
Polo Team
Polo South Africa's reply20 Aug 2025, 08:59
Official
Hi Izak
Thank you so much for bringing this to our attention. We're so sorry to hear about your experience and value your feedback. We've escalated this query to our customer care lead, Wesley Molledy. He will be in touch.
Thank you,
Polo Team
Thank you so much for bringing this to our attention. We're so sorry to hear about your experience and value your feedback. We've escalated this query to our customer care lead, Wesley Molledy. He will be in touch.
Thank you,
Polo Team