No feedback- Zero communication - Bad customerser service

<p>If i could give a zero i would!<br />about two months ago i bought myself chucktaylors||, and the sole came loose on the one shoe.<br />I then made contact with the store in menlyn to show them this, and all i want is to get another pair of shoes.<br />The store informed me that they have ordered and that the planner is busy with them but it just seems that nothig is getting done. About a week ago i checked in again and the store said that the planner didnt get back to them, i ended up speaking to "The Brand Manager" who said he will sort it out, yet nothing got sorted as the store did infrom me that they must order it.<br />I honestly do not understand how other frustrated customers must feel with the exact same problem!it truly seems that the store is trying from their side but does not have the backig from Head office?</p> <p>The biggest problem i and i am sure the rest of the customers have is the NO feedback/Communication, i mean is it really that hard to order shoes from Skye Distribution and send it to POLO SA and send it to converse menlyn?<br />I DONT WANT A REFUND JUST AN EXCHANGE!!Seeing as this is a manufacturing fault and now i have to wait longer than a month?<br />unacceptable!</p> <p> </p>