KG
Kegomoditswe G
1 reviews | Active since Jul 2018
26 Mar 2024, 14:01
Mixed feeling happy/not happy
On the 17th March i bought 2 items from Polo SA, on Monday the 25th the delivered only one item no update on the 2nd item, I've been trying to call them with no luck, i sent emails no response. I have mixed feelings about their service, yes the one item they delivered im happy, but as for the other item im not happy, as a result i can't rate Polo SA 5 star cause they didn't deliver everything i ordered.
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Replies (3)
Polo South Africa's replyOfficial
28 Mar 2024, 08:58 Good day, Kegomoditswe. Thank you for bringing this to our attention. We sincerely apologise for the inconvenience caused by the delay and the lack of communication from our side. Please note that we're escalating this matter to the relevant department to ensure prompt resolution. Thank you for your patience and understanding, Polo Team.
Polo South Africa's reply28 Mar 2024, 08:58
Official
Good day, Kegomoditswe. Thank you for bringing this to our attention. We sincerely apologise for the inconvenience caused by the delay and the lack of communication from our side. Please note that we're escalating this matter to the relevant department to ensure prompt resolution. Thank you for your patience and understanding, Polo Team.
KG
Kegomoditswe G's updateReviewer Update
07 Apr 2024, 11:22Hi, after i wrote a review about Polo SA on Hellopeter, i received a response and a call that the item i ordered was out of stock and that they were looking at other store to check if the item is still available, unfortunately the item was out of stock from all their stores. I was promised my money will be refunded to my account on Tuesday the 2nd April since Monday the 1st was public holiday, today is the 6th i haven't received my money, and there's no communication why im not refunded the as per the conversation i had with the person who was handling my case. It really is disappointing.
KG
Kegomoditswe G's update07 Apr 2024, 11:22
Reviewer Update
Hi, after i wrote a review about Polo SA on Hellopeter, i received a response and a call that the item i ordered was out of stock and that they were looking at other store to check if the item is still available, unfortunately the item was out of stock from all their stores. I was promised my money will be refunded to my account on Tuesday the 2nd April since Monday the 1st was public holiday, today is the 6th i haven't received my money, and there's no communication why im not refunded the as per the conversation i had with the person who was handling my case. It really is disappointing.
Polo South Africa's replyOfficial
09 Apr 2024, 09:06Good day, Kegomoditswe. Thank you for bringing this to our attention. We apologise for the delay and understand your frustration. Please note that we're following up on the matter and will reach out once we receive feedback. Thank you for your patience. Polo Team
Polo South Africa's reply09 Apr 2024, 09:06
Official
Good day, Kegomoditswe. Thank you for bringing this to our attention. We apologise for the delay and understand your frustration. Please note that we're following up on the matter and will reach out once we receive feedback. Thank you for your patience. Polo Team